What is Artificial Intelligence (AI)? What is the importance of AI?

In real life, the applications of artificial intelligence are extensive, and its importance is evident in several areas:

1. Fraud Detection: In the financial industry, AI can assess the credit status of applicants at the initial stage of loan approval and identify credit card fraud in real-time through advanced AI systems.
2. Virtual Customer Assistants: In customer service, Virtual Customer Assistants (VCAs) use speech recognition technology and simulated human conversation systems to predict and respond to customer inquiries. Basic inquiries are automatically handled by machines, while complex issues are transferred to human services.
3. Chatbots: In online customer service, chatbots first interact with users through specialized AI systems. If the bot cannot handle the issue, it is then escalated to human customer service. The data from these interactions are used to train and improve AI systems to provide more accurate responses in the future.

These applications of artificial intelligence not only greatly enhance the efficiency of information processing and decision-making but also bring significant economic benefits and competitive advantages to businesses. With continuous technological advancements, the importance of AI will only increase, becoming a key driver of future technological development.